--- title: AppX Care for established businesses - AppX description: Systems that have run your business for years need continuous technical care. AppX Care handles the bugs, the integrations and the day-to-day requests, without disruption. url: https://appx-digital.com/solutions/appx-care/smb/ --- - 01 The essentials - 02 What we cover - 03 Onboarding - 04 Zenite - 05 How it works - 06 Systems - 07 Plans - 08 FAQ [← Both AppX Care tracks](/solutions/appx-care) AppX Care # Your system stable. Your business calm. A mature system needs continuous technical care: bugs to fix, integrations to keep current, small requests that smooth the day-to-day. We handle that work, every day, without disruption. SLA-backed Engineering-in-the-loop No hiring overhead The essentials ## Built for established businesses that rely on software. ## Who's it for - **Established business** Consolidated operations where software is essential to the day-to-day. - **Years of operation** Platforms refined over time, holding business logic that can't be lost. - **Internal focus on the business** Teams dedicated to operations, without a dedicated development capacity. - **Long-term relationship** A continuous partnership, each side on its own ground, with fluid communication. ## What you'll get An engineering team accountable for your product, **without hiring anyone**. - Zenite knowing your codebase by heart. - Proactive maintenance and continuous monitoring. - Bug fixes, hotfixes and ongoing evolution. - A plan matched to your product and its stage. Why AppX Care ## The maturity of an established team, from day one. Keeping software healthy for years is its own discipline. It asks for an engineering team that has done it before, a process that catches problems early, and someone genuinely accountable when something breaks. AppX Care gives you exactly that, without building, training and managing a technical team internally. - In place from day one No months of recruiting or ramp-up. The team is ready and productive from the first week. - The same engineering team The people behind a decade of live products are the ones on your system, not a rotating support queue. - One partner, fully accountable A single team owns the health of your system, so nothing falls between the cracks. “ > In eight years keeping digital products alive across five countries, we've learned that a mature platform asks for continuous technical work. It gains value when there is **a technical team on the other side** handling each point as it appears. AppX Care was built to be that team. Manuel Oliveira Partner & Head of Technology, AppX What we cover ## We keep your system running, and evolving. Low-intensity technical work is the natural rhythm of a live platform. AppX Care answers it, with method and without disruption. ### Bug fixes and hotfixes Fast, careful resolution of the issues that surface in day-to-day operation. ### Monitoring & response Continuous detection and intervention within your contracted SLAs. ### Performance tuning Regular adjustments that keep the system fast and steady. ### Backups, access & hardening The foundations of operational security, always in place. ### Small developments Dedicated hours to evolve the system, in a controlled way. ### Support management So your internal team stays focused on the business, not the infrastructure. Onboarding ## A clean, cloud-native setup. Before anything runs in production, we get to know your system in depth. A structured start, with no surprises. - 1 Access ### Code ingestion & environment setup Repository access, credentials and dev environments configured on our side. - 2 Zenite ### System analysis & mapping Architecture, code and business rules extracted; initial test suite generated. - 3 Zenite ### Technical documentation Architecture, dependencies, integrations, critical processes and business rules. - 4 With you ### Validation A walkthrough of what we found, and sign-off before going live. The engine powered by ## It knows your product by heart. Zenite is AppX's proprietary engine. It reads your whole codebase and rebuilds the knowledge that usually lives only in the heads of the people who built it: how the system fits together, and above all the business rules it runs on. - 01 ### Reads the codebase Every module, and how they depend on each other. - 02 ### Maps the data models The schema and the relationships inside it. - 03 ### Extracts the business rules The logic your product runs on, not just the code. - 04 ### Generates a test suite A safety net that guards every future change. Its real strength Most of what Zenite holds is the part nobody writes down: your business rules , the reasons your system behaves the way it does. - Fixes that respect the rules Every change is checked against the logic your product actually runs on, so it never quietly breaks something that used to work. - Knowledge kept in the open Your system's full picture lives in Zenite, in the open, not locked inside one person's head. The whole team works from the same map, every time. - The whole system in view Zenite sees how a change ripples through the rest, so a small fix doesn't open a new problem elsewhere. How it works ## When something breaks, a team is already on it. It starts the moment an issue appears, and runs through one continuous loop: detection, diagnosis, the team's own judgement, and a clean deploy. ### An issue appears A bug, a broken integration, a spike in load. This is where it starts. 1 ### We catch it Monitoring opens an incident, often before your users notice. 2 ### Scope & fix - 2.1 **Zenite scopes it** It reads the error against the live map of your system and proposes a fix built on your business rules. Knowing those rules is Zenite's real strength. - 2.2 **The team signs off** They review that fix against the same rules, and only then does it move on to testing. 3 ### Validated by tests Zenite's test suite runs against the fix before deploy. ### Shipped, and calm again It goes live, and you get a clear account of what happened. Track record ## Systems we've kept running for years. Care is proven by track record. These are products we still keep alive and evolving today. **8** years keeping products alive **+100** products shipped to production **+300k** people on software we maintain **+50** countries reached Since 2019 ### PadelBox Maintained and evolved into a top-ranked iOS sports app, still shipping today. Since 2018 ### Inlife Kept running through its expansion from Portugal into Spain and Italy. 191 countries ### Yogalap Scaled and maintained to serve more than 100,000 students worldwide. Lisbon, 2019 ### COOKOO One kitchen, multiple concepts, kept live for an ambitious food venture. Plans ## Three levels of care. From essential stability to maximum support and capacity to evolve. Same team and process throughout. We help you pick the right fit in a short discovery session. Most popular Base plan Assured stability and continuous evolution. - Zenite Agent included - Baseline monitoring and quick fixes - Dedicated hours to keep evolving [Talk to us](/contact?topic=care) Most popular Advanced plan Priority support and advanced monitoring. - Everything in the level below, plus: - Priority support with a stronger SLA - Real-time monitoring and more room to evolve [Talk to us](/contact?topic=care) Maximum support Full plan Maximum support, maximum capacity to evolve. - Everything in the level below, plus: - The fastest response and highest priority - The largest capacity for fixes and developments [Talk to us](/contact?topic=care) Pricing is presented in the discovery session, matched to your product and the stage it is at. FAQ ## Frequently asked questions. Is this solution ideal for me? It fits teams with a product already live and users depending on it, who would rather not build and manage an in-house technical team just to keep it healthy and moving. Do you take on code you did not write? Yes, that is the most common case. The onboarding starts there: code ingestion, system analysis and mapping, technical documentation, and a review with you before we begin. What is Zenite? It is AppX's proprietary engine. It reads your product's entire codebase and rebuilds the knowledge that normally lives only in the heads of the people who built it: how the system fits together and, above all, the business rules it rests on. What is the difference between the three plans? The level of support and the capacity to evolve. The team and the process are the same across all of them. We help you pick the one that fits in a short discovery session. How much does it cost? Plans are quoted case by case, because they depend on the size and complexity of the product and the stage it is at. In a short session we understand what you have and put forward the plan that fits. The next step ## A short, no-commitment discovery session. We look at your product as it stands today, map the current stage and recommend the plan that fits. You leave with clarity on scope, SLA and timeline. No pressure, no upsell. [Book your session 👋](/contact?topic=care)