--- title: AppX Care for startups - AppX description: Your product is live and users depend on it. AppX Care gives it a senior engineering team: monitoring, fixes and continuous evolution, without hiring anyone. url: https://appx-digital.com/solutions/appx-care/startups/ --- - 01 The essentials - 02 What we cover - 03 Onboarding - 04 Zenite - 05 How it works - 06 Systems - 07 Plans - 08 FAQ [← Both AppX Care tracks](/solutions/appx-care) AppX Care # Move fast. We keep it running. Your product is live and users depend on it. We become the mature engineering team on the other side of every ticket and every alert, so you can keep shipping. SLA-backed Engineering-in-the-loop No hiring overhead The essentials ## Built for products going from MVP to production. ## Who's it for - **Founders with an MVP** A product already built and in the hands of real users. - **Prototype to production** Live products making the jump to a production-grade stage. - **No internal team yet** No dedicated structure that can sustain production on its own. - **Maturity from day one** The technical maturity of an established company, immediately. ## What you'll get An engineering team accountable for your product, **without hiring anyone**. - Zenite knowing your codebase by heart. - Proactive maintenance and continuous monitoring. - Bug fixes, hotfixes and ongoing evolution. - A plan matched to your product and its stage. Why AppX Care ## The maturity of an established team, from day one. Keeping software healthy for years is its own discipline. It asks for an engineering team that has done it before, a process that catches problems early, and someone genuinely accountable when something breaks. AppX Care gives you exactly that, without building, training and managing a technical team internally. - In place from day one No months of recruiting or ramp-up. The team is ready and productive from the first week. - The same engineering team The people behind a decade of live products are the ones on your system, not a rotating support queue. - One partner, fully accountable A single team owns the health of your system, so nothing falls between the cracks. “ > We've spent a decade taking digital products from an MVP to serving users every day. Releases come fast, edge cases appear daily, integrations shift under your feet. What changes the outcome is having **a mature engineering team** on the other side of every ticket and every alert. AppX Care was built to be that team. Pedro Romano Partner & Head of Operations, AppX What we cover ## We keep your system running, and evolving. Low-intensity technical work is the natural rhythm of a live platform. AppX Care answers it, with method and without disruption. ### Bug fixes and hotfixes Quick turnarounds on issues that hit users. ### Monitoring & response We watch the product, you don't have to. ### Performance tuning Faster, steadier, scaled for what's coming. ### Small Developments Dedicated hours to evolve the product. ### Security and Dependency Updates Keep the stack current. No big-bang upgrades. ### Backups & hardening The boring work that saves you on the worst day. Onboarding ## A clean, cloud-native setup. Before anything runs in production, we get to know your system in depth. A structured start, with no surprises. - 1 Access ### Code ingestion & environment setup Repository access, credentials and dev environments configured on our side. - 2 Zenite ### System analysis & mapping Architecture, code and business rules extracted; initial test suite generated. - 3 Zenite ### Technical documentation Architecture, dependencies, integrations, critical processes and business rules. - 4 With you ### Validation A walkthrough of what we found, and sign-off before going live. The engine powered by ## It knows your product by heart. Zenite is AppX's proprietary engine. It reads your whole codebase and rebuilds the knowledge that usually lives only in the heads of the people who built it: how the system fits together, and above all the business rules it runs on. - 01 ### Reads the codebase Every module, and how they depend on each other. - 02 ### Maps the data models The schema and the relationships inside it. - 03 ### Extracts the business rules The logic your product runs on, not just the code. - 04 ### Generates a test suite A safety net that guards every future change. Its real strength Most of what Zenite holds is the part nobody writes down: your business rules , the reasons your system behaves the way it does. - Fixes that respect the rules Every change is checked against the logic your product actually runs on, so it never quietly breaks something that used to work. - Knowledge kept in the open Your system's full picture lives in Zenite, in the open, not locked inside one person's head. The whole team works from the same map, every time. - The whole system in view Zenite sees how a change ripples through the rest, so a small fix doesn't open a new problem elsewhere. How it works ## When something breaks, a team is already on it. It starts the moment an issue appears, and runs through one continuous loop: detection, diagnosis, the team's own judgement, and a clean deploy. ### An issue appears A bug, a broken integration, a spike in load. This is where it starts. 1 ### We catch it Monitoring opens an incident, often before your users notice. 2 ### Scope & fix - 2.1 **Zenite scopes it** It reads the error against the live map of your system and proposes a fix built on your business rules. Knowing those rules is Zenite's real strength. - 2.2 **The team signs off** They review that fix against the same rules, and only then does it move on to testing. 3 ### Validated by tests Zenite's test suite runs against the fix before deploy. ### Shipped, and calm again It goes live, and you get a clear account of what happened. Track record ## Systems we've kept running for years. Care is proven by track record. These are products we still keep alive and evolving today. **8** years keeping products alive **+100** products shipped to production **+300k** people on software we maintain **+50** countries reached Since 2019 ### PadelBox Maintained and evolved into a top-ranked iOS sports app, still shipping today. Since 2018 ### Inlife Kept running through its expansion from Portugal into Spain and Italy. 191 countries ### Yogalap Scaled and maintained to serve more than 100,000 students worldwide. Lisbon, 2019 ### COOKOO One kitchen, multiple concepts, kept live for an ambitious food venture. Plans ## Three levels of care. From essential stability to maximum support and capacity to evolve. Same team and process throughout. We help you pick the right fit in a short discovery session. Most popular Essencial Care For MVPs that need reliable maintenance. - Zenite Agent included - Baseline monitoring and quick fixes - Dedicated hours to keep evolving [Talk to us](/contact?topic=care) Most popular Growth Care For startups scaling with active users. - Everything in the level below, plus: - Priority support with a stronger SLA - Real-time monitoring and more room to evolve [Talk to us](/contact?topic=care) Maximum support Professional Care When downtime is genuinely expensive. - Everything in the level below, plus: - The fastest response and highest priority - The largest capacity for fixes and developments [Talk to us](/contact?topic=care) Pricing is presented in the discovery session, matched to your product and the stage it is at. FAQ ## Frequently asked questions. Is this solution ideal for me? It fits teams with a product already live and users depending on it, who would rather not build and manage an in-house technical team just to keep it healthy and moving. Do you take on code you did not write? Yes, that is the most common case. The onboarding starts there: code ingestion, system analysis and mapping, technical documentation, and a review with you before we begin. What is Zenite? It is AppX's proprietary engine. It reads your product's entire codebase and rebuilds the knowledge that normally lives only in the heads of the people who built it: how the system fits together and, above all, the business rules it rests on. What is the difference between the three plans? The level of support and the capacity to evolve. The team and the process are the same across all of them. We help you pick the one that fits in a short discovery session. How much does it cost? Plans are quoted case by case, because they depend on the size and complexity of the product and the stage it is at. In a short session we understand what you have and put forward the plan that fits. The next step ## A short, no-commitment discovery session. We look at your product as it stands today, map the current stage and recommend the plan that fits. You leave with clarity on scope, SLA and timeline. No pressure, no upsell. [Book your session 👋](/contact?topic=care)