← Both AppX Care tracks AppX Care

Your system stable. Your business calm.

A mature system needs continuous technical care: bugs to fix, integrations to keep current, small requests that smooth the day-to-day. We handle that work, every day, without disruption.

SLA-backedEngineering-in-the-loopNo hiring overhead
An AppX working session around a laptop, a tablet and printed plans
Two of the AppX team talking over a laptop across a meeting table
The essentials

Built for established businesses that rely on software.

Who's it for

  • Established businessConsolidated operations where software is essential to the day-to-day.
  • Years of operationPlatforms refined over time, holding business logic that can't be lost.
  • Internal focus on the businessTeams dedicated to operations, without a dedicated development capacity.
  • Long-term relationshipA continuous partnership, each side on its own ground, with fluid communication.

What you'll get

An engineering team accountable for your product, without hiring anyone.

  • Zenite knowing your codebase by heart.
  • Proactive maintenance and continuous monitoring.
  • Bug fixes, hotfixes and ongoing evolution.
  • A plan matched to your product and its stage.
Why AppX Care

The maturity of an established team, from day one.

Keeping software healthy for years is its own discipline. It asks for an engineering team that has done it before, a process that catches problems early, and someone genuinely accountable when something breaks.

AppX Care gives you exactly that, without building, training and managing a technical team internally.

  • In place from day oneNo months of recruiting or ramp-up. The team is ready and productive from the first week.
  • The same engineering teamThe people behind a decade of live products are the ones on your system, not a rotating support queue.
  • One partner, fully accountableA single team owns the health of your system, so nothing falls between the cracks.
Manuel Oliveira
In eight years keeping digital products alive across five countries, we've learned that a mature platform asks for continuous technical work. It gains value when there is a technical team on the other side handling each point as it appears. AppX Care was built to be that team.
Manuel Oliveira
Partner & Head of Technology, AppX
What we cover

We keep your system running, and evolving.

Low-intensity technical work is the natural rhythm of a live platform. AppX Care answers it, with method and without disruption.

Bug fixes and hotfixes

Fast, careful resolution of the issues that surface in day-to-day operation.

Monitoring & response

Continuous detection and intervention within your contracted SLAs.

Performance tuning

Regular adjustments that keep the system fast and steady.

Backups, access & hardening

The foundations of operational security, always in place.

Small developments

Dedicated hours to evolve the system, in a controlled way.

Support management

So your internal team stays focused on the business, not the infrastructure.

Onboarding

A clean, cloud-native setup.

Before anything runs in production, we get to know your system in depth. A structured start, with no surprises.

  1. 1
    Access

    Code ingestion & environment setup

    Repository access, credentials and dev environments configured on our side.

  2. 2
    Zenite

    System analysis & mapping

    Architecture, code and business rules extracted; initial test suite generated.

  3. 3
    Zenite

    Technical documentation

    Architecture, dependencies, integrations, critical processes and business rules.

  4. 4
    With you

    Validation

    A walkthrough of what we found, and sign-off before going live.

The engine
Zenite powered by

It knows your product
by heart.

Zenite is AppX's proprietary engine. It reads your whole codebase and rebuilds the knowledge that usually lives only in the heads of the people who built it: how the system fits together, and above all the business rules it runs on.

  1. 01

    Reads the codebase

    Every module, and how they depend on each other.

  2. 02

    Maps the data models

    The schema and the relationships inside it.

  3. 03

    Extracts the business rules

    The logic your product runs on, not just the code.

  4. 04

    Generates a test suite

    A safety net that guards every future change.

Its real strength

Most of what Zenite holds is the part nobody writes down: your business rules, the reasons your system behaves the way it does.

  • Fixes that respect the rulesEvery change is checked against the logic your product actually runs on, so it never quietly breaks something that used to work.
  • Knowledge kept in the openYour system's full picture lives in Zenite, in the open, not locked inside one person's head. The whole team works from the same map, every time.
  • The whole system in viewZenite sees how a change ripples through the rest, so a small fix doesn't open a new problem elsewhere.
How it works

When something breaks, a team is already on it.

It starts the moment an issue appears, and runs through one continuous loop: detection, diagnosis, the team's own judgement, and a clean deploy.

An issue appears

A bug, a broken integration, a spike in load. This is where it starts.

1

We catch it

Monitoring opens an incident, often before your users notice.

2

Scope & fix

  1. 2.1
    Zenite scopes it

    It reads the error against the live map of your system and proposes a fix built on your business rules. Knowing those rules is Zenite's real strength.

  2. 2.2
    The team signs off

    They review that fix against the same rules, and only then does it move on to testing.

3

Validated by tests

Zenite's test suite runs against the fix before deploy.

Shipped, and calm again

It goes live, and you get a clear account of what happened.

Track record

Systems we've kept running for years.

Care is proven by track record. These are products we still keep alive and evolving today.

8years keeping products alive
+100products shipped to production
+300kpeople on software we maintain
+50countries reached
Since 2019

PadelBox

Maintained and evolved into a top-ranked iOS sports app, still shipping today.

Since 2018

Inlife

Kept running through its expansion from Portugal into Spain and Italy.

191 countries

Yogalap

Scaled and maintained to serve more than 100,000 students worldwide.

Lisbon, 2019

COOKOO

One kitchen, multiple concepts, kept live for an ambitious food venture.

Plans

Three levels of care.

From essential stability to maximum support and capacity to evolve. Same team and process throughout. We help you pick the right fit in a short discovery session.

Base plan
Assured stability and continuous evolution.
  • Zenite Agent included
  • Baseline monitoring and quick fixes
  • Dedicated hours to keep evolving
Talk to us
Most popular
Advanced plan
Priority support and advanced monitoring.
  • Everything in the level below, plus:
  • Priority support with a stronger SLA
  • Real-time monitoring and more room to evolve
Talk to us
Maximum support
Full plan
Maximum support, maximum capacity to evolve.
  • Everything in the level below, plus:
  • The fastest response and highest priority
  • The largest capacity for fixes and developments
Talk to us

Pricing is presented in the discovery session, matched to your product and the stage it is at.

FAQ

Frequently asked questions.

Is this solution ideal for me?

It fits teams with a product already live and users depending on it, who would rather not build and manage an in-house technical team just to keep it healthy and moving.

Do you take on code you did not write?

Yes, that is the most common case. The onboarding starts there: code ingestion, system analysis and mapping, technical documentation, and a review with you before we begin.

What is Zenite?

It is AppX's proprietary engine. It reads your product's entire codebase and rebuilds the knowledge that normally lives only in the heads of the people who built it: how the system fits together and, above all, the business rules it rests on.

What is the difference between the three plans?

The level of support and the capacity to evolve. The team and the process are the same across all of them. We help you pick the one that fits in a short discovery session.

How much does it cost?

Plans are quoted case by case, because they depend on the size and complexity of the product and the stage it is at. In a short session we understand what you have and put forward the plan that fits.

The next step

A short, no-commitment discovery session.

We look at your product as it stands today, map the current stage and recommend the plan that fits. You leave with clarity on scope, SLA and timeline. No pressure, no upsell.

Book your session 👋